How We Work

When collaborating and catering an event with Zest, there are some terms and conditions we want to make you aware of.

Catering Coordination Charges

Creating a successful event takes much more than just extraordinary food. The Zest team is there for you at every step of the planning. From meeting with you to discussing your ideas, to customizing menus, venue selection and inspections, staff coordination, on-site event management, rentals drop off and pick up to finally, on-site coordination on the day of your event.

This fee also covers many of the little extras we include to make your event special. This includes liaising with suppliers to ensure competitive pricing, preparation of the catering estimate as well as provision of the bar equipment, decorative table decor and serving dishes/utensils. Our goal is to ensure that your expectations for your event are translated smoothly into a seamlessly executed event.

On full service catering events, Zest charges an 18% catering coordination fee which is added to the final invoice.

On drop off catering events, Zest charges an 10% catering coordination fee which is added to the final invoice.

Staffing Rates

Our staff shift is a minimum of 4 hours. Clients are only billed from the time staff arrives on-site until they leave. Once we have established set-up and logistical requirements, we will provide you with staff arrival times and the number of staff required.

Our Zest team hourly rates are:

  • Zest Coordinators: $25
  • Zest Servers/Bartenders: $20
  • Zest Chef: $45
  • Zest kitchen staff: $25

Delivery/Pick Up Coordination

Zest charges a nominal fee on all drop off catering. The fee covers the cost of delivery and pick up of your food, any serving platters/utensils and anything else you need for your event.

Depending on the event location, different delivery/pick up charges applies:

  • Downtown/Gatineau – $25.00 to $35.00
  • East/West – $35.00-$45.00
  • Kanata/Orleans – $45.00 and above

There is no charge for delivery on full service catered events.

Rentals and Venue Costs

Any costs associated with rentals and venues are additional.


A 50% non-refundable deposit is due upon booking your event. Deposits are non-refundable, with the exception of extenuating circumstances determined by Zest.

A deposit of $25.00 will be included for Zest serving dishes and utensils; this amount will be removed upon return of all service ware. Items not returned following an event will be billed: $5.00 per serving utensil and $10.00 per serving dish.

Final Guest Numbers

Final guest count is due 5 days prior to event date.

Cancellation Policy

If an event is cancelled with more than 5 days notice, no additional charges will apply. If an event is cancelled with less than 72 hours notice you will be charged for any costs incurred and revenue loss (i.e. administrative costs, event planning and organization charges).

Final Payment

Accounts will be reconciled and a final invoice issued by email within 7 days of the event date. Accounts that remain unpaid within 15 days of being issued will incur an interest charge of 2% per month.


The Zest team are always thrilled to be recognized for great service! At their discretion, clients may tip staff for exceptional service. Your catering coordinator would be happy to discuss an appropriate amount. If you wish, a gratuity can be included in your final bill.

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